Utility Management
Software Development
Utilitium is a ready-made and customizable solution for management and utility companies that can be optimizedto meet the individual needs and tasks of any organization.
Client
An American utility management company that provides homeowners and tenants of a cottage community with a range of services for:
Water utility management
Electric utility management
Gas utility management
Utility billing management
Service maintenance
Managing requests for specialist services
The problem and its causes
Huge debts and cash gaps of the management
company to utility providers for a variety of reasons:
company to utility providers for a variety of reasons:
To pay bills, consumers need to go to the bank or enter all the data in Internet banking on their own.
Scattered data from different suppliers, frequent cases of data duplication.
Homeowners don’t transmit meter readings on time.
Utility bills are often lost and not paid on time.
To pay bills, consumers need to go to the bank or enter all the data in Internet banking on their own.
Scattered data from different suppliers, frequent cases of data duplication.
Homeowners don’t transmit meter readings on time.
Utility bills are often lost and not paid on time.
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Business challenge
To create complex software for utility companies that will combine the solutionof the following tasks below.
Collection and processing meter readings
“All-in-one personal account” for consumers
Universal system for different suppliers
Acceptance and accounting of payments
Accrual, formation and transfer of invoices
Processing requests (from tenants, consumers...)
Analytics, statistics and reports on the company's activities
Solution
To meet the challenges we used an approach that helped to simplifyand automate routine processes, this has increased the utility company’semployees speed and convenience, and the loyalty level of utility consumers.
01
Developed a Mobile Application
For homeowners/consumers (subscribers of a utility company)
02
Developed Cloud Web Interface
Service for operators, administrators, supervisors of the management company and supplier companies
03
Used mathematical methods and AI
To optimize debts
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Benefits obtained
9 out of 10 homeowners pay utility bills on time
On the same or the next day established by the requirements of the communal service.
The process of billing for utilities has been reduced to a few minutes:
1.The consumer received a notification → Photographed the meter → The payment was auto-billed.
2.The consumer entered the personal account → Checked his balance → Made payments.
Increase in profit and customer loyalty by connecting additional services:
The subscriber reports the problem in the application → The system sends a notification to the contractor → The master provides the service and pays the commission.
How did such results become possible?
Connections of the auto-reminder function about the need to transfer meter readings. (the subscriber receives a notification that he needs to take a photo of the accounting device)
Processing of photos with readings of metering devices by artificial intelligence and automatic invoicing. (the operator does not need to manually process the data and issue invoices)
Connections of popular payment systems and convenient payment methods: both automatic debiting and manual payment are possible. (intuitive payment process does not cause resistance from users)
Integration into the system of third-party contractors and a streamlined system for managing customer requests of the utility company.
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