Project overview
Client
A modern medical center in the Ukrainian capital (read more) that strives to provide a healthy future for its clients, helping them find the balance between success and good health.
Customer Challenge
To develop a mobile booking app to make the service even more convenient and easy for clinic users and visitors.
Problems and their causes
Developing a medical app can increase customer loyalty, save time, and improve communication
between patients and doctors by solving the following problems:
between patients and doctors by solving the following problems:
- Lack of customer awareness of clinic services
- Making an appointment with a doctor takes time
- Access to the client's medical history for both doctor and patient is not fast and easy enough
- More staff are needed to handle calls
Are you familiar with these problems? Tell us more about your problem and
our specialists will contact you
our specialists will contact you
Business Challenge
The team was given the task of developing from scratch a mobile app that would allow customers to make appointments with the doctors of the clinic and view related documentation.
The team's mission was to develop an app through which users could:
- 1. View the schedule of the doctors and make appointments themselves.
- 2. Access personal medical documents, doctor's reports, test results, X-rays, and ultrasound scans at any time.
- 3. We wanted customers to be able to log in securely: For authorization, you must specify a phone number and confirm the entry with the user verification code received via SMS.
- PlatformiOS, Android
- TechnologyFlutter, Dart, MobX, Flutter libs (Connectivity, Google Maps, Dio), Microsoft Teams
- Team1 Project Manager 2 Front Developers 1 QA Engineer
- Duration6 months
- ClientMedical Clinical Center Enterprise
Solution
Development of the application with integration of the existing backend, which was developed on the client side. This required communication and synchronization between the two teams. This task was successfully completed.
The project consisted of four phases, as follows:
- 1Identification of needs
- 2Design study
- 3Development
- 4Release
Only patients of the Medical Center have full access to the functions of the application - registration requires a medical card in the Medical Center's database.
We managed to bring the clinic to a new level of digitalization of the business, which will increase the number of clients through improved service and also increase the competitiveness of the business.
Value delivered
The feature that we were able to implement that provides the most benefit to our client is the ability for users to book appointments with the app, reducing the number of operators needed and relieving the load on the phone line.
With this app, users can:
- View doctors' work schedules and make their own doctor's appointments
- Access personal medical documents, doctor's reports, test results, X-rays, and ultrasound scans at any time
- In the course of our work, we managed to create a convenient interface that allows you to see your visits to the doctor and the results of these visits
- The ability to attach patient documents has been implemented
- A full digitalization of the process of a doctor's appointment, taking into account the doctor's free time, was implemented, also added was the ability to search for the name of the doctor or their specialty
- Implemented the authorization of users by phone number via SMS code
- Implemented the ability to conduct online medical consultations via video communication from the application
