Business Process Outsourcing (BPO): 10 Trends in 2024

IT outsourcing continues to play a key role in many companies’ strategies, helping them stay competitive in a rapidly changing digital world. In 2024, this trend will intensify, leading to new opportunities and challenges. According to Grand View Research, the global BPO market was valued at nearly $261.9 billion in 2022. Here are the main factors driving this growth:

• Lowering operating costs
• Focusing on main business areas
• Increasing adaptability
• Improving service quality
• Boosting efficiency
• Enhancing business agility

In this article, we take a look at the major trends and predictions in IT BPO to help you prepare for future changes.

What is Business Process Outsourcing (BPO)?

Business Process Outsourcing (BPO) is a set of services aimed at managing the customer organization’s non-core business processes by a third-party company based on a contract. This type of outsourcing involves a deeper form of support for organizations. It implies a system of management, modeling, description, and analysis of business processes between the client and the service provider (outsourcer).

Many of our clients ask, “How can business process management be effective for the company? Where can I start business process modeling?”

The advantage of our OS-System team is that if you are dissatisfied with the quality of IT process management and/or would like to re-engineer, we can:

• Conduct a comprehensive audit of the company
• Optimize the existing management system
• Automate the processes to free up time for the company’s operational management

You can contact us to discuss your problems right now.

10 IT BPO trends in 2024

Here are some BPO trends you should be aware of.

Cloud technology’s popularity rise

Cloud technology continues to gain popularity, giving companies the flexibility to scale their resources and reduce IT infrastructure costs.

Increased cybersecurity

With the increase in cyberattacks, companies are increasingly focused on the security of their data and systems. Cybersecurity services continue to be an important part of IT BPO in 2024. Demand for monitoring, risk management, and incident response services had increased.

Integration of Artificial Intelligence and Machine Learning

Artificial intelligence and machine learning are becoming an integral part of IT BPO. These technologies can automate routine tasks, improve data analysis, and predict future trends.

Increasing role of DevOps

DevOps methodologies that combine development and operational processes continue to gain popularity. Companies increasingly turn to outsourcing DevOps practices to accelerate the development and release of new products, improve software quality, and reduce downtime.

Hybrid outsourcing models

Hybrid models that combine internal resources and external IT services gain popularity in 2024. These models allow companies to flexibly adapt to change and effectively manage their IT resources.

Increased demand for specialized services

In 2024, companies increasingly look for specialized IT services such as big data analytics, blockchain development, and the Internet of Things (IoT). This is due to the increasing need for innovative technologies to achieve a competitive advantage.

Geographical expansion of BPO

With the increasing availability of high-speed internet and the development of digital infrastructure, the geography of IT BPO has expanded. Companies increasingly outsource to service providers in developing countries where highly skilled professionals can be found at competitive prices.

Increasing importance of flexibility and adaptability

Flexibility and the ability to adapt quickly to change are key success factors in future IT outsourcing. Companies will look for partners who can respond quickly to changing needs and offer innovative solutions.

Increasing importance of environmental sustainability

With the increasing focus on environmental sustainability, companies choose IT outsourcing partners that are committed to sustainability and utilize green technologies.

Development of new business models

In 2024, we see the emergence of new business models in IT outsourcing, such as Outcome-based models and Joint Ventures. These models drive greater collaboration and better outcomes.

OS-System – your reliable BPO partner

If you are looking for a reliable BPO partner, we can help you! We are a Ukrainian development team consisting of diverse tech experts. Our OS-System advantages:

• Comprehensive support. We have our own staff of business analysts, DevOps engineers, UI/UX designers, developers, and several robust partners in different areas.
• Deep IT expertise. We already worked with more than 400+ clients on IT BPO. Our experience allows us to work on any task.
• Favorable pricing policy. The cost of our services is much lower than the value of the issues we solve.
• We work for results. We develop and apply optimal IT process management tools, automate IT business processes, and keep detailed project records.
• Efficiency. Our business analysts focus on effective solutions and don’t waste unnecessary time examining your organization because they have hands-on experience.
• Recognition. The OS-System team comprises reputable experts capable of helping with even the most difficult BPO tasks.

Our OS-System experts are ready to provide professional assistance in systematizing your IT business, allowing you to create an effective and modern IT business process management system. We provide qualified outsourcing services, audits, business analyses, and optimization of clients’ business processes by structuring operational management.

Feel free to contact us!